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送られてきたメールの内容は、4/30と5/1がサーフホリデーと言っていたのですが、今日サーフしようとしたらサーフバーがおかしなことになっていたので、フォーラム(※下にその記事あります)をのぞいてみたら、、、なんと今日もホリデーだそうです。
当然、その3日間は補償されるので安心してください。

本当は昨日中にそのスクリプト処理を、完了するはずだったのですが、間に合わなくなり今日もホリデーになったそうです。

最後にもう一度言います。
4/30、5/1、5/2はサーフホリデーです!!




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FREE SURF DAYS! -
APRIL 30th, May 1st and May 2nd


Our tech support team has been working on the surf bar for the last few days, and in order to have the time to completely resolve any issues in surfing at peak times, we needed to disable the surf for April 30th as well as May 1st and 2nd.

What does this mean?

All members will be credited for all free surf days, so if you have an active upgrade you will NOT lose any funds to these surf holidays. In fact, we have already credited members for surf days April 30th and May 1st, so if you do not see these two days already credited in your account, please contact us through our support center by opening a help desk ticket. We will manually credit your account.

We will begin crediting for May 2nd later today after our programmers have had some time to work on the surf bar.

Why not just upgrade your server?

Our server is already powerful enough to handle the traffic/load, however the scripting can not. We host with RackSpace, the leader in quality hosting, and they ensure that our server is running smooth on their end. However, the script that powers Wired Surf needs to be improved, to avoid mysql errors, sluggish navigation and time outs.

While we understand it may be frustrating to members attempting to surf, it is equally as frustrating to our staff, who requested that the surf bar be disabled today and another free surf day issued, so that we could access the site, complete payments, and conduct business as usual. This also gives our technical support team and programmers, enough time to resolve the problem once and for all.

Should I upgrade?

Our site still runs as it should be with the exception that you just can not surf. However, you will receive credit for every day our surf is down AND payments are still sent out daily, with no hesitation. Therefore if you wish to upgrade, you can rest assured that you will receive credit for any day you are unable to surf, and will continue to receive your payment whenever it is due.

If I don't see credit, what do I do?

Just submit a help desk ticket by clicking here. Specify your Wired Surf username, and we will ensure your account receives credit for whatever surf days you may be missing. It's as simple as that. Wired Surf will never penalize members for not being able to surf when the error or problem resides with us.

We thank you for your patience and continued faith. Our surf bar becoming problematic is a sign of our growth and is not an indication of our program experiencing any other problems. Wired Surf is a strong and stable program with support available when you need us. Please continue to be patient while we get the surf bar back up and running.
__________________
Cameron
Wired Surf Administration
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